Each business owner needs to find the balance and structure their refund policy in a way that discourages fraud while protecting honest customers. This can result in a lot of wasted time and expenses on your part. Jewelry and watch items with a value of $35 or more must be returned using a trackable shipping method. For example, you could limit the use of a digital product to a certain number of uses, within a defined time period, or to a specific type of device (e.g. To return a product purchased using Alexa, process your return as normal in the Returns Center. Every store owner (brick-and-mortar or online) will one day get face to face with the reality of refunds. You cannot please anyone. However, we realize that exceptional circumstance can take place with regard to the character of the product we supply. Cancel or view benefits, Payment Settings have to be scheduled by the seller. The retailer will also have to compensate you if any device or other digital content you own is damaged as a result of the faulty digital content you’ve downloaded. A digital product - such as a song download or an app download - cannot be returned. Any ideas how should we proceed further? To view the seller's return policy, once you've ordered, you can select your order in the Returns Center. You should accompany this request with detailed and grounded reasons why you apply for a refund. Or failing that, maybe you can help me understand how to be selective about what you provide refunds for, and how, in certain circumstances, what you just wrote can be ignored? I felt very bad as I knew they would think I was trying to rip them off. While charge disputes should not typically be used as they cost the company a lot in fees, it’s a good option for you (the customer) when the company isn’t willing to honor their refund policy. Your feedback is vital in helping us improve this site. Exchange or return items, Manage Prime This survey will take approximately 5 minutes to complete. The retailer will also have to compensate you if any device or other digital content you own is damaged as a result of the faulty digital content you’ve downloaded. Happy to say its 20 months since my last treatment session, Im doing well and Ive turned to said same digital product suppliers to give my custom. Thanks! You could also provide information on how to request a refund in your FAQs, in your documentation, on your Customer Support page, or on your Contact page. Kindle books you receive as a gift are eligible for exchange for an Amazon.com Gift Card before acceptance. You should see the shipping refund within 7 days of receiving your product refund. Your return label will require you to return the item at your own expense. To file a claim for these items please note the following: The following guidelines apply to all return-eligible Luxury Stores products, and returns that fail to adhere to these guidelines may be rejected. Providing your customers with the information they need to make an informed decision before they complete their purchase can greatly reduce the number of refund requests you receive. Gifts purchased from a Baby Registry can be returned within 365 days after receipt of shipment. You could be entitled to a repair, replacement or a refund, answer some simple questions and Which? Once a refund is issued, you can't have access to the book. Non-digital products purchased using Alexa are eligible for free returns. If we have concerns with authenticity or the condition of the return, we may provide a longer return processing window to evaluate with the brand owner, and this may impact the timing of any applicable refund. A good refund policy should include: Refund requests are not all bad! Make it extremely clear in various places on your site how customers can request a refund. Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in a description available on the sales page of each product. Non-digital products purchased using Alexa are eligible for free returns. This is to prevent you from changing your mind after you have downloaded the content. Claims for non-delivery must be submitted within 7 days from the order placing date. I have just seen this very interesting and informative article here — https://wisdomplugin.com/refund-policies-wordpress-businesses/ — which might interest you if ever you decide to review your refund policy restrictions. 1 Provider of Premade Sites, PLR Blogs, and Turnkey Sites. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason; Major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Make use of demo videos, samples, and free trials. wrong products given and lack of customer support for the game currency; missing game currency etc . Try and make the most of it, and consider your refund, an investment to make your product/service even better! Software and video games can be returned for a full refund within 30 days of purchase. We have scores of letters to help you. Word can quickly spread between customers, and employees, and you’ll have a lot more explaining to do then. Products sold by Handmade Makers are subject to the standard A-to-z Guarantee policies for Amazon. Too big. The risk for us is that a customer will purchase the All Access Pass for $899, download thousands of dollars worth of extension, and then ask for a refund. I notice that you have combined the refund statistic you gave for new sales and subscription renewals. Before shipping a return, photograph the item for your records. Consumer rights is a division of Which? All Amazon-branded devices and accessories that are returned and for which a refund or replacement is given will become the property of Amazon upon receipt. PayPal does NOT protect sellers of digital products. Beauty products made of hazardous materials, including flammable liquids or gases, are not returnable to Amazon. Looking at all of the above, what steps can you, as a business owner, take to reduce the number of refund requests? For product documentation, this includes any certificates of authenticity, grading, warranty cards. Just because a policy of “No Return, No Refund” makes good business sense does not mean that it will be enforceable in all countries where users download your app. In the past, like many other digital product sellers, we tried to save almost every refund request we received. Some retailers do have a window of opportunity to apply for a refund on a download purchase if you change your mind. However, you need to proceed with caution. Having a fair and reasonable refund policy can help you stand out from your competitors that don’t offer refunds. Thank you for your positive comments, Paul! Looking at all of the above, what steps can you, as a business owner, take to reduce the number of refund requests?


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